Testimonials

I recently purchased a 2025 Lexus IS500 Ultimate Edition from Tony Graham Lexus, and I can confidently say it was one of the best car-buying experiences I’ve ever had. Before connecting with this dealership, I was dealing with several locations in both the U.S. and Montreal. Unfortunately, those experiences left a bad taste in my mouth — from markups over MSRP to forced accessories and unnecessary add-ons just to secure the vehicle. It was frustrating and disappointing. Then I connected with Yan Ma (Sales Associate) and David Tran (General Sales Manager) — and everything changed. Most of my transaction was handled remotely, and between Yan and David (truly a dream team), the entire process was seamless. There were no pressure tactics, no upselling, and no games. My requests were straightforward, and they met me every step of the way with professionalism and transparency. David went above and beyond in several ways: I needed the vehicle transported to Mississauga, and they handled it without issue. I was out of town and unable to take delivery immediately — they held the car for an entire month without hesitation. The IS500 Ultimate Edition comes with a diecast model, which Canadians technically didn’t qualify for. David personally followed up with Lexus Corporate and Lexus USA to see if an exception could be made. That level of advocacy is rare. Yan was equally exceptional: She came in on her day off to personally deliver the vehicle. That alone speaks volumes. I had ordered illuminated door sills as an accessory. Before installing them, she called me and sent photos, explaining that what I already had looked better — saving me from a decision I likely would have regretted. That honesty meant a lot. She structured the financial side of the deal exactly how I wanted it and provided thoughtful guidance throughout. She is incredibly knowledgeable and truly a master of her craft. Even after the sale, their responsiveness and professionalism continued. That’s when you know it’s not just about closing a deal — it’s about building a relationship. If I could give them 10 stars instead of 5, I would. They’ve earned a customer for life, and I’ll be recommending Tony Graham Lexus — specifically Yan Ma and David Tran — to everyone I know.

I recently purchased a 2025 Lexus IS 300, and I couldn’t be happier with the experience. My dealer, Michael, was an absolute pleasure to work with. He’s a great guy and a true professional. Communication was perfect from start to finish. Over the three-month wait period, whenever I texted him, he responded right away and always kept me updated on the ETA of the vehicle. He was transparent, reliable, and made the entire process stress-free. Michael is a great businessman and a trustworthy dealer. I genuinely felt taken care of throughout the entire purchase. Highly recommend working with him if you’re considering a Lexus.

I would like to express my sincere appreciation for Michael Eng at Tony Graham Lexus. Michael was incredibly professional, patient, and supportive throughout the entire process. His professionalism and dedication made the experience truly enjoyable. I highly recommend Michael to anyone looking for outstanding service at Tony Graham Lexus.

November 2025 - yet another terrific experience at Tony Graham Lexus! Ryan, Maggie and Chris in service were amazing!! Super helpful and responsive. Of course, I had to stop by and say hello to Andrew Chambers - such a great salesman at Tony Graham Lexus! July 2025 - I purchased my first-ever Lexus (NX-350h) in July 2025 at Tony Graham Lexus on Hunt Club and with special thanks to the exceptional client-service approach from salesman Andrew Chambers. After a couple of months of vehicle shopping, I am SO pleased with my purchase. The Lexus NX-350h is fuel efficient, with a smooth and comfortable quiet ride, has all of the necessary tech features and so very appealing in its appearance. Andrew Chambers made the sales experience effortless and his client-service friendly attitude made it a pleasant experience (and we know that this is not always the case). I am a first and going forward Lexus client and thank you Tony Graham Lexus and Andrew Chambers for the nice experience. For the record to reviewers, you can call and get through to Tony Graham Lexus and it service and sales team members which is not the case at other car dealerships and this was also important to me. Terrific experience!

Tony graham lexus is where I usually service my car, you shall get excellent and professional service there, always ask for CHRIS, he will go extra mile to ensuring that your problems are resolved, he’s a very pleasant man , very professional, knowledgeable and kind. He’s the Ambassador of Tony graham LEXUS .

Just picked up my new 2026 RX-350h and extremely pleased with the whole process. Our salesman, Michael, was extremely professional, friendly and helpful explaining and setting up the vehicle's features. The vehicle was spotless and ready for pickup per our agreement. I was also very pleased with my trade-in's value. I will definitely recommend Michael and Tony Graham Lexus to friends and family!

Great service! I went to Tony Graham Lexus with a weird problem with the ownership papers on my deceased father's 20 year old Lexus. I wasn't expecting much help, but Sales consultant Mike and front desk person, Hannah went above and beyond taking care of the matter. Thank you Tony Graham Lexus!

We recently purchased a 2026 NX 350h. We decided to pre-order, given 2025 stock was limited due to demand. Over the following weeks, while we waited for production and final delivery, Tan Vo, our sales consultant, kept us up to date. Tan responded immediately to any email questions that we had and also called to let us know how things were progressing, which was much appreciated. When we received the NX, the handover to my wife and I was exciting. Such a fine looking, quality vehicle. My wife was very happy with the unexpected flowers and also with the time Tan took to help connect her phone to the Lexus app. Tan is so knowledgeable, so efficient and was a real pleasure to work with, from start to finish. Must mention that whenever we popped in, the front desk staff were always friendly and helpful. We have been long-time Toyota owners, but moving up to a Lexus was certainly an awesome experience. We are really enjoying our new Lexus.Thank you to all at Tony Graham Lexus!

Recently purchased a vehicle here. Mike Eng was fantastic to work with from start to finish! He’s extremely knowledgeable about their vehicles and took the time to walk me through all the features, answering every question with patience. I never felt rushed or pressured. I had a few specific delivery timing requests, and he went above and beyond to make it work. Throughout the process, Mike was always available—whether by phone or text—all the staff there made me feel valued and appreciated as a customer. If you’re buying looking for a vehicle, I highly recommend this dealership. Ask for Mike!

I recently purchased a Lexus and had the pleasure of working with Andrew throughout the process. He was incredibly nice, helpful, and thoroughly professional in all his dealings. Andrew took time to answer my questions, guided me through the details patiently, and made the entire experience smooth and stress-free. Highly recommend him if you're looking for a reliable and supportive advisor when buying a car!